Yes! On the day of delivery you will receive a live tracking link via email which will provide a more specific ETA within your selected timeframe
Archives: FAQs
How often do you deliver?
We deliver once per week on either Sunday or Monday dependent on your location and preference.
Do you offer custom meals outside of whatâs listed online?
Absolutely! For any custom dietary needs please give us a call or shoot us an email and we would be happy to discuss options together.
What if I donât see the customizations I want?
Please feel free to list any additional customization requests in the delivery notes field on the check out screen of your order and we are happy to review your order and adapt wherever possible. If a requested customization is not possible we will always reach out to suggest an alternative.
Who are your suppliers?
Our key suppliers for produce and proteins are Sysco, GFS, Centennial & Yen Brothers
Is your fish ocean wise?
Yes! We utilize wild ocean wise salmon and wild ocean wise basa (whitefish)
What grade of beef do you use?
Our beef is AAA grade and hormone / antibiotic free
is your produce organic?
We use organic wherever possible and consistently hover at 90% organic for all our produce, dependent on supplier availability from week to week.
is your chicken organic?
Our regular chicken is anti biotic and hormone free and we also offer a 100% organic chicken upgrade option
How long should I reheat the food for?
If using a microwave, remove the dish lid and reheat for 2 – 4 minutes depending on the strength of your microwave
If using an oven, transfer to an oven safe dish and reheat at 300F for approx. 15 minutes
Do I eat the wraps cold or hot?
Either – Theyâre great cold or you can certainly reheat them for 30sec – 1min in the microwave
How long do the meals last?
The meals have a 5 day shelf life in the fridge apart from seafood and salad items which we suggest consuming within 3 days for maximum freshness.
Can I freeze the meals?
Absolutely! The only items we donât suggest freezing are dishes with raw veggie components (salads, zucchini noodles, etc)
What is the Cooler Bag deposit?
On your first order you will notice a one time $15 cooler bag deposit fee. This is only charged on the first order and is fully refundable at any point if you wish to discontinue.
Each week that you order, your meals will arrive in a fresh cooler bag with ice packs and we will retrieve the cooler bag and ice pack from your previous delivery on arrival. Then, at any point if you wish to take a break or discontinue service, we simply arrange to swing by to collect the bag from your last delivery and refund the deposit back to your card.
Is there a delivery Fee?
There is a $5 delivery fee on orders below $100 pre tax. Orders over $100 pre tax are eligible for free delivery
Where do you deliver?
We deliver throughout the lower mainland from West Van to Tswassen to Maple Ridge and everything in between. To view our full list of delivery areas, visit our Delivery Areas page.
Do the printed nutritional values change for each customization?
Not at this time. The nutritional information printed on your meal packaging will represent the dish in its original presentation and does not reflect any customizations applied.
How do I customize my meals?
On the menu page click the âcustomizeâ button below the dish image. This will take you to the productâs page with the list of available customization options for that item.
What are your COVID-19 procedures
Please visit our COVID-19 Procedures page.
Is this a subscription Model?
Nope, you are never locked in. Youâre welcome to jump on and off from week to week as it suits your schedule. Simply order on the weeks that you would like meals.
Can I set a recurring delivery?
Absolutely. For this option please email or call us and we would be happy to arrange that for you.