Archives: FAQs

Can I cancel my order?

We know things pop up and that’s totally okay! Simply let us know by Thursdays of the current order week. Unfortunately, cancellation requests received after orders close on Thursdays cannot
be accommodated.

How do I order?

Our menu works a la carte style so you are welcome to order the volume of meals suitable for you. Simply navigate to our menu page to select and customize the items of your choice. Once you are satisfied with your selections, proceed to the checkout screen where you will be able to select your delivery day and location and securely enter your payment information. Once your order is processed you will receive a confirmation via email.

How do I redeem GCs?

Simply input your gift card code into the gift card field on the checkout screen of your order.

Do you offer Giftcards?

Absolutely! We have a variety of virtual GC options at https://2guyswithknives.com/gifts From the link above you can select your theme and customize with a personal message, any monetary amount of your choice and even schedule the email delivery for a specific date of your choice.

What is gluten-free?

Gluten-free eliminates all gluten protein from foods to avoid the side effects of gluten sensitivity and diseases.

What is vegan?

Vegan is a dietary lifestyle focused on plant-based ingredients and avoids all animal byproducts

What is paleo?

The paleo diet focuses around eating foods that could be obtained by hunting and gathering. This includes lean meats, fish, some fruits, vegetables, nuts and seeds. This dietary regime avoids
grains, soy products, legumes & dairy

What is keto?

The Ketogenic diet is a low carb, high fat diet designed to assist your body in utilizing fat for its energy source rather than carbohydrates. Some health benefits may include weight loss and lowered blood sugar levels.

How do I refer a friend with a referral link?

Click the orange loyalty rewards gift icon at the bottom of your screen. Toggle to the “referral” tab in the middle. Here you will find a unique link to send to your friends.

How do I redeem my points?

Click the orange loyalty rewards gift icon at the bottom of your screen. Toggle to the “claim tab” on the right. Here you can convert points into $10, $25, and $50 coupons. You can then enter the coupon code provided in on the check out screen of your order and it will apply the value to your cart total.

How do I earn points?

There are a variety of ways to earn points. Currently they are:
Create a free user account: 250 points.
Add your birthday info to your
account: 50 points.
Place orders online: earn 1 point for every CA$1 you spend.
Subscribe to our mailing list: 250 points.
Follow us on IG: 50 points.
Refer friends: 2500 points.
when they place their first order You can do all of this by clicking the Loyalty Rewards Program tab which is an orange gift icon towards the bottom of the screen.

How does it work?

We’re glad you asked! For every CA$1 you spend, you earn 1 loyalty rewards point. 50 points = $1 value which translates to approximately 2% cashback in the form of redeemable store credit.

How do I peel off the plastic film?

There is a pull tab on one corner of the package. Peel that cornerback slightly before heating. Once heating is completed, remove the film fully. You can also fully remove the film prior to heating if you prefer.

How are my meals packaged?

Our meals are packaged in Go-Green plastic containers that are microwave safe and don’t release BPA when heated. The process provides a Green alternative to standard thermoformed packaging. All CPT GO GREEN trays are # 5 recyclable and could be disposed of in most curbside recycling programs.

  • 40% LESS WASTE than standard Thermoform trays
  • 30% LESS ENERGY used in production process
  • 20% LESS EMISSIONS generated in production process
  • # 5 RECYCLABLE
  • LOWER Carbon Footprint more Planet Friendly

Is your packaging good for the environment?

We have always been passionate about protecting our environment and reducing our ecological footprint. We’ve incorporated MAP to do exactly that. It is a sustainable solution for product packaging which significantly reduces food waste.

How do you keep your food fresh?

We use a method called Modified atmosphere packaging. It’s a proven and natural method of extending the shelf life of food products. The process lowers the amount of oxygen which slows the growth of microorganisms. This preserves the taste, safety and appearance of our meals for longer.

Product Icons

You will notice some helpful icons located on each of our menu products. Please see below for what they refer to.

already ketogenic iconKetogenic
Paleo
already-vegan-iconVegan
Gluten-free
contains dairy iconContains dairy
contains nuts iconContains nuts
contains shrimp iconContains shrimp
Spicy

Can I track my delivery?

Yes! On the day of delivery, you will receive a live tracking link via text and email which will provide a more specific ETA within your selected timeframe

How often do you deliver?

We deliver once per week on either Saturday, Sunday or Monday dependent on your location and preference.

What if I don’t see the customizations I want?

Please feel free to list any additional customization requests in the delivery notes field on the check out screen of your order and we are happy to review your order and adapt wherever possible. If a requested customization is not possible we will always reach out to suggest an alternative.

is your produce organic?

We use organic wherever possible and consistently hover at 90% organic for all our produce, dependent on supplier availability from week to week.

is your chicken organic?

Our regular chicken is anti biotic and hormone free and we also offer a 100% organic chicken upgrade option

How long should I reheat the food for?

If using a microwave, remove the dish lid and reheat for 2 – 4 minutes depending on the strength of your microwave

If using an oven, transfer to an oven safe dish and reheat at 300F for approx. 15 minutes

Can I freeze the meals?

Absolutely! The only items we don’t suggest freezing are dishes with raw veggie components (salads, zucchini noodles, etc)

What is the Cooler Bag deposit?

On your first order you will notice a one time $15 cooler bag deposit fee. This is only charged on the first order and is fully refundable at any point if you wish to discontinue.

Each week that you order, your meals will arrive in a fresh cooler bag with ice packs and we will retrieve the cooler bag and ice pack from your previous delivery on arrival. Then, at any point if you wish to take a break or discontinue service, we simply arrange to swing by to collect the bag from your last delivery and refund the deposit back to your card.

Is there a delivery Fee?

There is a $8.50 delivery fee on orders below $100. Free shipping is valid on orders of $100 or more, after promotions and discounts are applied. Packaging, taxes and prior purchases do not qualify toward the minimum purchase requirement.

For the Bowen Island location there is a fixed $10 delivery fee on all orders regardless of order volume.

Where do you deliver?

We deliver throughout the lower mainland from West Van to Tswassen to Mission and everything in between. To view our full list of delivery areas, visit our Delivery Areas page.

How do I customize my meals?

On the menu page click the ‘customize’ button below the dish image. This will take you to the product’s page with the list of available customization options for that item.

Is this a subscription Model?

Nope, you are never locked in. You’re welcome to jump on and off from week to week as it suits your schedule. Simply order on the weeks that you would like meals.